Privacy Policy

Introduction

Robert Ashe, LMFT ("we," "our," or "us") operates this website to provide information about therapy services for individuals and couples in California and Florida. We are committed to protecting your privacy and being transparent about how we collect and use your information.

This Privacy Policy explains what information we collect through this website, how we use it, and your rights regarding your personal information.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us through our contact form, including:

• Your name
• Your email address
• Your phone number (optional)
• The message or inquiry you submit

We collect this information only when you choose to submit the contact form.

Information Collected Automatically

Our website hosting provider, Cloudflare, may automatically collect certain technical information when you visit our site, such as:

• Your IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website

This information is collected through standard server logs and is used for website security, performance optimization, and technical maintenance.

Third-Party Services

Formspree

Our contact form is powered by Formspree, a third-party form management service. When you submit the contact form:

• Your form data is transmitted to Formspree's servers
• Formspree stores your submission for 30 days, after which it is automatically deleted
• Formspree sends a copy of your submission to our business email address

Formspree's use of your information is governed by their privacy policy, available at: https://formspree.io/legal/privacy-policy

Cloudflare

Our website is hosted on Cloudflare's infrastructure. Cloudflare may collect and process technical information as described in their privacy policy, available at: https://www.cloudflare.com/privacypolicy/

Please note that once you become a client, your clinical information is protected under HIPAA (Health Insurance Portability and Accountability Act) and is governed by our Notice of Privacy Practices, which you will receive separately.

How We Use Your Information

We use the information collected through the contact form to:

• Respond to your inquiries about therapy services
• Communicate with you about scheduling and services
• Maintain records of prospective and current clients

We use technical information collected automatically to:

• Ensure the security and proper functioning of our website
• Improve website performance and user experience
• Prevent fraudulent or malicious activity

Data Retention

• Contact form submissions: Stored by Formspree for 30 days, then automatically deleted
• Email records: Copies sent to our business email are retained according to our professional record-keeping practices and HIPAA requirements
• Server logs: Retained by Cloudflare according to their data retention policies

Cookies and Tracking

This website does not use tracking cookies or analytics cookies. Any cookies that may be set are strictly necessary for the technical operation of the website or are set by third-party services (Formspree) when you interact with those features.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Important: Our contact form is not a secure method for transmitting confidential or clinical information. Please do not include sensitive personal details, mental health information, or protected health information (PHI) in your initial contact form submission. Once you become a client, all clinical communications will occur through HIPAA-compliant channels.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

Florida Privacy Rights

If you are a Florida resident, you may have rights under applicable Florida privacy laws. Please contact us to exercise any applicable rights.

HIPAA and Clinical Records

This Privacy Policy applies only to information collected through this public website. Once you become a client and clinical services begin:

• Your protected health information (PHI) is governed by HIPAA regulations
• You will receive a separate Notice of Privacy Practices explaining how your clinical information is used and protected
• Clinical records are maintained according to professional standards and state licensing requirements

Children's Privacy

This website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children through this website. While we may provide therapy services to teens, those services are arranged through parents or legal guardians, and all clinical information is protected under HIPAA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: robsf.ashe@gmail.com
Phone: 925-330-1852

Or use the contact form on our website.